Sigma Savvy Showdown
Unlocking Excellence: A Journey into Six Sigma Mastery – Join us for a transformative event dedicated to the art and science of process perfection. Elevate your understanding, empower your team, and embrace a culture of continuous improvement. Let's shape the future of efficiency together!
Round 1 (Online):
Participants in this intriguing round will be required to gather consumer feedback for a problem statement, assemble the suggestions, and create a VOC chart. The topics are mentioned below. Participants should collect the customer feedback about the product given and present the VOC in the specified format during the date of the event.
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Round 2 (Offline):
Teams will compete in a game-show-style round, testing their knowledge across DMAIC stages, statistical tools, and Lean principles. From defining project scopes to identifying statistical outliers, participants will engage in a thrilling race to showcase their expertise.
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Round 3 (Offline):
Based on the VOC a case study will be given on-spot. Participants should use different six sigma tools to analyse the problem and arrive at the solution.
The winning team will be the one who executes the concept the best.
RULES
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The team must consist of 1 - 4 members. Intercollegiate teams are allowed (except for students of PSG CT).
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The contents displayed in both the rounds should be related to Six Sigma.
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Participants should submit the VOC Document before the specified deadline and upload it in the google forms provided after registration through mail.
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The abstract document and the mail should clearly mention the names and registration numbers of all the participants.
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If shortlisted, participants are requested to bring their own LAPTOPS for the finale.
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The decision of panel members is final. No further appeal will be entertained.
COMPETITION TOPICS
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Automotive Industry:
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Problem: Both industries grapple with issues — high customer complaints about vehicle noise and vibrations in automotive and an increasing number of product failures in aircraft components.
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Six Sigma Focus: Implement comprehensive processes to analyze and address root causes. For automotive, tackle noise and vibration issues; for aircraft components, focus on identifying and rectifying failures to ensure reliability and safety.
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Consumer Electronics:
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Problem: High return rates of a particular electronic device due to malfunctions.
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Six Sigma Focus: Implement a quality improvement process to identify and eliminate defects, reducing the likelihood of malfunctions in the electronic device.
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HVAC Systems:
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Problem: Customers reporting inconsistent performance and high energy consumption in heating systems.
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Six Sigma Focus: Optimize the design and performance of heating systems to ensure consistent operation and energy efficiency based on customer feedback.
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Healthcare:
- Problem: Prolonged Waiting Times and Emergency Response:
- Patients experience dissatisfaction due to long waiting times and inadequate emergency response.
- Six Sigma Focus:
- Apply DMAIC to streamline patient flow, reduce waiting times, and enhance emergency response to prevent potential adverse outcomes. -
Manufacturing/Industry:
- Problem: Product Defects and Inconsistencies:
- Customers report defects, inconsistencies, or performance issues with products.
- Six Sigma Focus:
- Utilize DMAIC to identify root causes, implement corrective actions, and enhance overall product quality to meet customer expectations. -
Retail:
- Problem: Ineffective Customer Service:
- VOC data reveals issues with responsiveness and issue resolution in customer service.
- Six Sigma Focus:
- Apply DMAIC to streamline customer service processes, improve responsiveness, and enhance overall customer satisfaction. -
Financial Services:
- Problem: Transactional Inaccuracy:
- Customers express concerns regarding errors or discrepancies in financial transactions.
- Six Sigma Focus:
- Implement DMAIC to identify and eliminate errors, ensuring transactional accuracy and maintaining customer trust. -
Telecommunications:
- Problem: Network Connectivity Issues:
- Customers report concerns related to network connectivity, dropped calls, or slow internet speed.
- Six Sigma Focus:
- Apply DMAIC to identify and address root causes, aiming for enhanced network reliability and improved customer experience. -
Education:
- Problem: Inadequate Course Content:
- Student feedback indicates dissatisfaction with the quality and relevance of educational content.
- Six Sigma Focus:
- Utilize DMAIC to enhance course content, ensuring it meets student expectations and improves overall satisfaction. -
Hospitality:
- Problem: Suboptimal Customer Experience:
- VOC data suggests areas for improvement in guest experiences, including cleanliness, staff courtesy, and amenities.
- Six Sigma Focus:
- Employ DMAIC to enhance overall customer experience, aiming for improvements in cleanliness, staff behavior, and amenities.
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After registering for this event, for VOC Submission.